1. Who We Are

London Garden Rooms operates the website londongardenrooms.uk (the "Site"). We are a lead generation and referral service connecting homeowners with independent garden room installers across London, Middlesex, and Hertfordshire.

For the purposes of UK GDPR and the Data Protection Act 2018, London Garden Rooms is the data controller for personal data collected through this Site. If you have any questions about this policy or how we handle your data, contact us at hello@londongardenrooms.uk.

2. What Data We Collect

We collect personal data in the following circumstances:

2.1 Data you provide directly

When you submit a quote request through our contact or lead forms, we collect:

Your name
Your email address
Your phone number
Your postcode or location
Details of your project (service type, budget, timeline)
Any additional information you choose to provide in free-text fields

2.2 Data collected automatically

When you visit our Site, we automatically collect certain technical data including:

Your IP address
Browser type and version
Pages visited and time spent on each page
Referring website
Device type and operating system

This data is collected via cookies and analytics tools. Please see our Cookie Policy for full details.

3. How We Use Your Data

We use the personal data you provide for the following purposes:

To match you with installers: Your contact details and project information are passed to up to three vetted local installers relevant to your location and service requirement so they can provide you with quotes.
To communicate with you: We may contact you to confirm your enquiry, follow up on the status of your quotes, or provide information relevant to your project.
To improve our service: Aggregated, anonymised data is used to improve the Site, our installer matching process, and our content.
To comply with legal obligations: We retain certain data as required by law.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Consent (Article 6(1)(a)): Where you have actively submitted a quote request form, you are consenting to us processing your data for the purpose of that request.
Legitimate interests (Article 6(1)(f)): For analytics and service improvement purposes, where our legitimate interest does not override your rights and freedoms.
Legal obligation (Article 6(1)(c)): Where we are required to retain records by law.

5. Who We Share Your Data With

We share your personal data with the following categories of third parties:

Vetted local installers: When you submit a quote request, your name, contact details, location, and project details are shared with up to three relevant installers in our network. These installers are independent businesses and act as separate data controllers for the data they receive. We recommend reviewing their own privacy policies.
Analytics providers: We use Google Analytics to understand how our Site is used. Google processes anonymised usage data on our behalf.
Email service providers: We use third-party email infrastructure to send and receive communications.

We do not sell your personal data to any third party. We do not share your data with advertisers.

6. Data Retention

We retain personal data submitted through quote request forms for a period of 24 months from the date of submission, after which it is securely deleted. We may retain anonymised, aggregated data indefinitely for analytical purposes.

If you request deletion of your data before this period, we will action this within 30 days (see Section 8 for your rights).

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Our Site is served over HTTPS and our form data is transmitted using industry-standard encryption.

However, no method of transmission over the internet is 100% secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may request that we correct inaccurate or incomplete data.
Right to erasure: You may request that we delete your personal data, subject to our legal obligations.
Right to restrict processing: You may request that we restrict how we use your data in certain circumstances.
Right to data portability: You may request your data in a structured, machine-readable format.
Right to object: You may object to processing based on legitimate interests.
Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, contact us at hello@londongardenrooms.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our Site uses cookies. For full details of the cookies we use and how to manage them, please read our Cookie Policy.

10. Third-Party Links

Our Site contains links to third-party websites, including local council planning portals. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

London Garden Rooms
Email: hello@londongardenrooms.uk
Website: www.londongardenrooms.uk